Frequently Asked Questions (FAQ)

How to Buy?

1.- Through a sales representative. Aromalia s.l. has collaborators who form a commercial network in different areas of the territory. Get in touch with us, and we will provide you with the name and contact information of the representative in your area. They will visit you and present our products, offering specific advice for your type of business.

2.- Through direct contact. In areas where we don't have a representative, we offer the option to place orders directly with the company. At Aromalia s.l., we provide our customers with several options to place an order:

• BY PHONE: Whether it's your first time or if you want more information about our products, you can call us at 933 573 728, where specialized staff will assist you with all your inquiries.

• EMAIL: If you have already prepared a list of references you wish to purchase, you can send an email or attach an Excel, Word, or any other file that includes the following information: Complete customer details (Name, business name, tax identification number, billing and shipping address, phone number, and email address) Product information (product reference, product description, quantities, fragrances for each product, and price according to our price list for each item) The order should be sent to the following address: administracion@aromalia.es

Does the price include shipping costs?

Aromalia S.L. only delivers orders in Spain and the islands. The delivery time is 3 to 20 business days from the date of order reception, depending on the quantity of items requested that require handling, manual decoration, and stock availability for production.

Orders will be sent directly from Aromalia S.L. through its logistics operators. Currently, for the Iberian Peninsula, we work with the GLS agency, which provides delivery service within 24 hours from the date the order leaves our warehouse.

Shipping cost: Aromalia S.L. focuses solely on manufacturing items, and any additional amount charged on the invoice, in case the order doesn't meet the minimum for shipping, will be calculated based on the transportation cost applied to Aromalia S.L. The increase in the invoice for SHIPPING is as follows:

Shipments within Spanish territory (excluding Balearic Islands, Canary Islands, Ceuta, Melilla) do not have an additional cost for orders over 200 euros (VAT and taxes excluded). For orders below 200 euros, shipping costs will be calculated based on weight, volume, and destination, with the increase ranging between 7 and 15 euros of the total invoice amount.

For shipments to Portugal, the minimum invoice amount for included shipping is 400 euros (VAT and taxes excluded). For invoices below this amount, a surcharge of 10 to 15 euros will be added for shipping costs.

For other destinations, whether within Spanish territory (Balearic Islands, Canary Islands, Ceuta, Melilla) or international destinations, please contact us by phone or email, and we will provide you with the final cost of shipping for the requested merchandise.

In the event that there is no responsible person available to receive the package at the designated delivery address, a notice will be left with a phone number to call and confirm the delivery time. The transport agency will keep your package in their warehouses for approximately 5-10 days before returning it to our facilities.

If you do not receive your purchase within the estimated time, please contact our Customer Service at 93 417 56 20 or you can also email us at administracion@aromalia.es. Once we receive your notification, we will take the necessary steps to determine why you have not received it within the agreed time.

How long does the order manufacturing process take?

Once the order is placed and formalized by the customer, it proceeds to production. It is important to note that Aromalia s.l. is a company that manufactures handmade products, and its entire production chain is based on craftsmanship. Therefore, our manufacturing lead time ranges from 5 to 8 business days, although in rare occasions, the delivery time may be slightly extended due to the following reasons:

1. Stock shortage from some of our suppliers.
2. High workload during peak sales months. Based on our experience over the years, the number of orders significantly increases during the months of November, December, June, and July. The Christmas season and the summer campaign for insect repellents create a high volume of work, which requires us to make additional efforts to meet delivery times. Therefore, we kindly request our current and future customers to plan their sales in advance whenever possible, allowing us to comfortably meet the delivery deadlines. It is worth mentioning that during peak production months, Aromalia s.l. mobilizes all necessary human and material resources to ensure optimal order fulfillment for our customers.

In the event that we cannot meet the delivery terms or if some of the requested items are unavailable, we will contact the customer to discuss the matter and find a suitable replacement or solution to the specific problem.

How long does the shipping of the merchandise take?

Currently, we work with the transport company GLS for 24-hour services. You can also request, by notifying us in advance and with a small additional cost, other types of shipping services (urgent 14 hours, Saturday delivery, etc.).

What guarantees do you offer?

Transportation guarantee: All our shipments are covered by insurance for 100% of the value of the merchandise. Remember that you have 24 hours to file a claim if your order has suffered damages caused by transportation. If you have any other questions, please do not hesitate to send us an email to administracion@aromalia.es

Product Warranty: The warranty only covers defects caused by manufacturing. To avail the product warranty, you need the purchase invoice.

Claims will not be accepted after 74 hours of receiving the merchandise, except for those resulting from manufacturing errors.

What should I do if I have a complaint?

In Aromalia we work continuously for you, improving our customer service systems, streamlining delivery, and allowing you to enjoy our textile products. Therefore, we kindly ask you that in case of any eventuality, please do not hesitate to send us your complaint through the contact form or write to the following address administracion@aromalia.es.